Privacy Notice.

Effective Date: July 10, 2020

API Heat Transfer and its subsidiaries and affiliates (“API”, “we”, “our”, or “us”) respects and is committed to protecting your privacy. That is why we have adopted this Privacy Notice to inform you on how and for what purposes we are collecting, processing, sharing, using and securing your Personal Information (as defined herein). We pledge that we will take reasonable measures so that your Personal Information and Usage Information (as defined herein) will only be used in ways that comply with this Privacy Notice.

This Privacy Notice outlines the way we handle information learned about you from your visits to our website available at and any mobile application (collectively, the “Website”). Notwithstanding the foregoing, this Privacy Notice does not apply to any other website, web page, mobile application, blog, social media site, generic information, or Personal Information collected and/or owned by anyone other than us. We are not responsible or liable for the content, privacy policies, or practices of such third parties.


PLEASE REVIEW THIS PRIVACY NOTICE CAREFULLY. When you submit information to or through the Website, you consent to the collection and processing of your information as described in this Privacy Notice. By using the Website, you accept the terms of this Privacy Notice and our Terms of Use and consent to our collection, use, disclosure and retention of your information as described in this Privacy Notice.

Types of Information Collected

API and any third party that we hire for the purpose of administering, operating, hosting, configuring, designing, maintaining, payment processing and providing internal support for our Website may collect two types of information when you visit the Website: Personal Information and Usage Information, which are defined as follows:

Personal Information: The types of information that API collects may include, among other things, the following categories of information (collectively, “Personal Information”):

  • Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, API online account name, or other similar identifiers; and
  • Other information specific to you.

Usage Information: The types of usage information that API collects may contain generic information about you when you visit the Website, which may include, among other things, the following categories of information (collectively, “Usage Information”):

  • Internet Protocol (or IP) address, protocol, and sequence information;
  • Browser language and type;
  • Domain name system requests;
  • Operating system and platform, device type, and device identifiers;
  • Browsing history (including time spent at a domain, time and date of your visit) and number of clicks;
  • Any hypertext transfer protocol headers, application client and server banners, and operating system fingerprinting data;
  • MAC address, device ID/UDID, or similar device-specific code;
  • Aggregated information; and
  • Geographic location.

How Information Is Collected

We may collect Personal Information and Usage Information about you from the following sources:

  • Information we receive from you, or on your behalf, through forms that you complete, or if you contact us, for example to ask a question, to sign up for our email list, to request a quote, or to view or apply for a job;
  • Information we receive from you through the Website;
  • Information we receive from your computer or mobile device; and
  • Information we receive from other sources, as permitted by applicable laws, rules and regulations.

In addition to the situations above where we may request and use your email address, we offer an email subscription program. Our email subscription program allows you to opt out of emails we may send from time-to-time. You may choose to opt-in to emails based on specific areas of interest. You may unsubscribe or change your preferences at any time on our Website.

The Website may also permit you to submit content, including such things as statements, reviews, ratings, opinions, photos, video, text, graphics, music, sounds, questions, suggestions, messages, comments, feedback, ideas, notes, drawings, articles, stories about you, or any other content of any kind whatsoever. We may now or in the future allow you to create a user account and electronically submit content through the Website. We may use comments, information or feedback that you may submit in any manner that we may choose without notice or compensation to you. We may collect Usage Information from you in the following ways:

Cookies: From time to time, we may use “cookies” to keep track of your visit and your use of the Website. A cookie is a small piece of data that your browser stores on your computer’s or device’s hard drive and is used to collect information, such as identifying those areas of the Website that you have visited in the past in order to enhance your next visit to the Website. Cookies may store unique identifiers, user preferences and other information.

We may use either “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date.

We may also use:

  • Necessary Cookies. These cookies are necessary for you to browse the Website and use its features. Without these cookies, certain aspects of the Website may not be available to you.
  • Preferences Cookies. These cookies collect information about how you have used the Website in the past and allow the Website to remember the choices you have made. These cookies allow us to improve how the Website works for you and tailor the Website to your preferences.
  • Statistics Cookies. These cookies collect information about how you use the Website, such as which pages you most often visit on the Website, the time you spend on the Website, which links you click on, and any issues encountered. These cookies help us understand how visitors interact with the Website. All information collected is aggregated and do not identify you.

Cookies help us improve the Website by providing us with information about which parts of the Website are most popular, enabling us to analyze technical and navigational information about the Website, and helping us to detect and prevent fraud. We also use cookies and other data collection tools, such as Google Analytics, to help analyze how users use the Website. These data collection tools use cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google Analytics. This information is then used by us to evaluate visitors’ use of the Website and to compile statistical reports on website activity for us. If you would like to opt-out from the use of your information by Google Analytics, you may use Google’s analytics opt-out browser add-on designed for this purpose.

You can choose whether to accept cookies by changing the settings of your browser, but some functionality of the Website may be impaired or not function as intended if you choose not to accept cookies. Each browser is a little different, so look at your Help menu to learn the correct way to modify your cookies. To find out more about cookies, including how to manage and delete cookies, visit

Statistics and Log Files: We collect aggregate information about our visitors, including the IP address, type of information used and browser software. In addition, we track what portion of our Website are visited, the number of visitors, and time spent on our Website. We keep this information for our internal use for statistical purposes, to analyze trends, and to improve our Website. None of the information is linked back to you as an individual user.

Geolocation: While using certain features of the Website, we may track the physical location of your mobile device or web browser. Wi-Fi and IP addresses received from your device or browser may be used to determine your approximate location. You will always have control over whether to transmit your physical location, and you can prevent such disclosure by disabling Bluetooth and Wi-Fi, declining the request to share your physical location, or adjusting your privacy settings.

Use of Collected Information

Information collected by API may be used for the following primary purposes:

  • To provide the Website to you;
  • To operate, improve, and personalize the products and services we offer, and to give each user of the Website a more consistent and personalized experience when interacting with us;
  • To provide you with information about products and services that we think may be of interest to you;
  • For customer service, security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Website;
  • For research and analysis purposes;
  • To communicate with you;
  • To create de-identified data and aggregate data;
  • To fulfill your requests, such as those related to ordering and payment; and
  • To enforce our Terms of Use or other applicable policies.

How We Share Information We Collect

API will share Personal Information about you with other companies or people when one or more of the following conditions apply:

  • We have your consent to share the information;
  • We need to share your information to provide the product or service you have requested;
  • We need to send the information to companies who work on behalf of API to provide a product or service to you;
  • We are responding to subpoenas, court orders or legal process;
  • We find it necessary to protect and defend the legal rights or property of API; or
  • We are transferring information, including your Personal Information, in connection with a change of ownership or control by us or of us or any affiliated entity (in each case whether in whole or in part).

Security of Your Information

We employ reasonable administrative, technical and physical security measures designed to protect the security of information submitted through the Website. However, the security of information transmitted electronically can never be guaranteed. We are not responsible for any interception or interruption of any electronic communications or for changes to or losses of data. Users of the Website are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of our Website. In order to protect you and your data, we may suspend your use of the Website, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure areas of the Website are restricted to authorized users only. Unauthorized access to such areas is prohibited.

User Account, Password and Security

We may allow you to create a User Account to access the API Online Account Access and other features of the Website. For certain features available through the Website, including use of your User Account, we may require the use of encryption technologies provided for your protection. We use reasonable precautions to protect the privacy of your username, password, and User Account information so that information collected through the Website is not lost, misused, or altered inappropriately by administering security measures.

While we take reasonable precautions to protect your confidential information and provide suitable security, we do not and cannot guarantee or warrant that any information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception, or error. You are ultimately responsible for protecting your username, password, and user account information from disclosure to third parties. API will retain your Personal Information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulation.

Employment Opportunity Information Collection

For individuals interested in job opportunities with us, the Website allows prospective employees to request additional job opportunity information and links to a third party website which collects Personal Information from prospective employees for human resources recruitment purposes. By submitting any of the foregoing information, you consent to its dissemination to, and use by, us. The foregoing also applies to job application inquiries and submissions that you may transmit to us other than through the Website.

Information from Children

We do not knowingly collect or maintain Personal Information from any person under the age of thirteen (13). No parts of our Website are directed to or designed to attract anyone under the age of thirteen (13).

Privacy Outside the Website

The Website may contain various links to other websites, including, but not limited to, Facebook, Twitter, LinkedIn and YouTube, among others. We are not and cannot be responsible for the privacy practices or the content of any of those websites. Other than under agreements with certain reputable organizations and companies, and except for third party service providers (as described in this Privacy Notice), we do not share any of the Personal Information that you provide to us with any of the websites to which the Website links. Please check with those websites in order to determine their privacy policies and your rights under them.

We may use the services of third party service providers, for example to process payments and other transactions. By using our Website, you grant us all necessary rights and consents under applicable laws to disclose to our third party service providers – or allow those third party service providers to collect, use, retain, and disclose – any Personal Information for purposes of providing services to you, including data that we may collect directly from you using cookies or other similar means.

Choices with Your Personal Information

Whether you submit any Personal Information to us is entirely up to you. You are under no obligation to provide any Personal Information to us. However, this information is essential for the provision and quality of some of the services that we offer to you, so we cannot provide you with certain services or provide you with access to certain features if you choose to withhold requested information. For example, “Contact Us” and “Client Services” requests may require you to provide information, such as your email and home address, telephone number, and contract/policy numbers, which allows us to identify you as the requester of the service.

You may choose to prevent us from disclosing or using your Personal Information under certain circumstances (“opt out”). You may opt out of any disclosure or use of your Personal Information for purposes that are incompatible with the purpose(s) for which it was originally collected or for which you subsequently gave authorization by notifying us through one of the methods at the end of this Privacy Notice, including by using our toll free telephone number at 877-274-4328, or by following the procedures set forth in an electronic communication from us, if applicable. Furthermore, even where your Personal Information is to be disclosed and used in accordance with the stated purposes in this Privacy Notice, you may elect to opt out of such disclosure to and use by a third party that is not acting as our agent. There are some uses from which you cannot opt out, such as to provide products, features, or services that you have requested from us.

Please note that opting out of the disclosure and use of your Personal Information as a prospective employee may prevent you from being hired as an employee to the extent you are using the Website to contact us regarding a job opportunity or to request additional information about an open position.

“Do Not Track” Signals

Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services that you visit. Like many websites and online services, API currently does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit

Your Consent to This Privacy Notice; Changes to this Privacy Notice

By using the Website, you consent to the collection and use of your information (including Personal Information) by us as specified above or as we otherwise see fit, in compliance with this Privacy Notice, unless you inform us otherwise by means of the procedure identified below. If we decide to materially change this Privacy Notice or some part of it, we will make an effort to post those changes on this web page so that you will always be able to understand what information we collect, how we use that information and under what circumstances we may disclose that information to others. Your use of the Website following our publication of any amendment of this Privacy Notice will signify your assent to and acceptance of its revised terms for all previously collected information and information collected from you in the future.

Additional Information for California Residents

If you are a California resident, you are afforded additional rights under various California laws, including the California Consumer Privacy Act of 2018 (“CCPA”). For more information on these rights and how to exercise them, please visit our California Residents Privacy Policy.

Additional Information for EU Visitors  

With respect to “personal data” as defined by Regulation (EU) 2016/679 (“GDPR”) that you may provide to us through the Website, we serve as the “controller.”

We provide the Website from servers located in the United States. If you are accessing the Website from the European Union, we will only transfer your Personal Information to the United States through the use of appropriate safeguards. We process Personal Information to pursue our legitimate business interest to operate the Website and as described in the section titled “Use of Collected Information” above. To learn more about with whom we share your Personal Information please refer to the section titled “How We Share Information We Collect” above.

We will retain your Personal Information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulation. Copies of information that you have updated, modified, or deleted will remain in our systems if applicable law requires us to retain it.

You have a right to access your Personal Information, rectify inaccurate Personal Information kept about you, request the erasure of Personal Information and to request that we restrict the processing of your data in certain circumstances. If you wish to access your Personal Information, please contact us at the contact information provided below in writing, and allow reasonable time for the data to be collected. You also have the right to lodge a complaint with a supervisory authority.

Contact for More Information

If you have additional questions or comments regarding this Privacy Notice, please contact us at:

Vice President of Information Technology

877-274-4328 (toll free)


API Heat Transfer. All Rights Reserved.

Effective as of: July 10, 2020

Last updated: July 10, 2020